Perspectives

To thrive in turbulent times requires innovation and agility, both of which demand collaboration. And one of the most significant barriers to collaboration within established organisations is that information and knowledge have long been hoarded as sources of personal power.  This tendency to hoard information and to protect fiefdoms are practices that run contrary to the logic of newly pervasive networking technologies such as social media and open innovation platforms. Such technologies are challenging attitudes about the ownership and the sharing of information and intellectual property, worldviews that have underpinned our collective interactions for centuries. The Guggenheim opened an innovative exhibition last month which allows visitors to...

Designing customer journeys is becoming the next frontier in providing competitive advantage, and a vital component of the overall value proposition. New value for customers can be provided through developing capabilities process automation, proactive personalisation, contextual interaction and journey innovation.

Innovation. It's the ambition of many an organisation and, as as of yesterday, it has a new champion at the pinnacle of Australian Government in the shape our new Prime Minister, The Hon. Malcolm Turnbull MP, who in his acceptance speech proclaimed: "The Australia of the future has to be a nation that is agile, that is innovative, that is creative. We cannot be defensive, we cannot future proof ourselves. We have to recognise that the disruption that we see driven by technology and that volatility and change is our friend if we are agile and smart enough to take advantage of it." One...