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Customer Strategy in an Age of Constant Connection and Distrust

Sarah Leslie competitive advantage customer journeys design thinking strategy

Customer Strategy in an Age of Constant Connection and Distrust

Well designed and executed, connected strategies can enhance customer experience, boost operational efficiencies and lower costs, whilst higher digital trust correlates with higher revenue. Businesses must both understand the extent to which constant connection and the possibilities it enables is desired, and enhance their digital trust credentials.

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Smart Strategies, Shared Value and the Fourth Industrial Revolution

Sarah Leslie collaboration fourth industrial revolution innovation strategy

Smart Strategies, Shared Value and the Fourth Industrial Revolution

In a world characterised by complexity and exponential change, it is incumbent on leaders to interrogate and anticipate the nature and risks of the wave of new technologies ushering in the fourth industrial revolution, and to consider the role their organisations play in harnessing their potential for the benefit of our resource-constrained planet and societies. 

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Blockchain - Trust, Transparency & Shared Value in Global Networks

Sarah Leslie blockchain disruption fourth industrial revolution strategy technology

Blockchain - Trust, Transparency & Shared Value in Global Networks

In a digital, globalised world, with all the concomitant concerns of authenticity, biosecurity, financial security and money laundering, blockchain technologies are set to enable rapid, cost effective identity management, asset tracking, compliance and certainty of transaction completion.

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3D Printing - Empowering Sustainable, Distributed Manufacturing

Sarah Leslie 3D Printing disruption fourth industrial revolution strategy technology

3D Printing - Empowering Sustainable, Distributed Manufacturing

3D printing is ushering in a new atomic model for physical objects and a new era of pan-industrial competition. Any factory anywhere can potentially manufacture not just parts, but complete products for any number of industries, continually iterate and hyper-personalise these at low cost in response to market demand.

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Augmented and Virtual Reality - Enhancing Our Real World Experience

Sarah Leslie augmented reality disruption fourth industrial revolution strategy technology

Augmented and Virtual Reality - Enhancing Our Real World Experience

As both consumers and organisations struggle with cognitive overload from the rapidly escalating volume and velocity of data from ever more connected devices, AR offers up a much-needed panacea. Where current internet technologies place access to the right information at the right time at our fingertips, with AR, we will now have it in plain sight.

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