strategic innovation & design

Perspectives

Shifting from Customer Experience to Ecosystem Experience Design

customer experience design insight shared value & ecosystems

Shifting from Customer Experience to Ecosystem Experience Design

The rise of platform business models and the shift to operating within new ecosystems of value rather than in linear value chains means that, for many organisations, their capability must evolve beyond designing and delivering a competitive customer experience, to designing and delivering a compelling experience for all ecosystem participants - consumers, producers and partners.

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The Innovation Imperative in Turbulent Times

culture & capability design insight shared value & ecosystems

The Innovation Imperative in Turbulent Times

We're living in turbulent times. Prevailing business ideologies are being called into question; people are expecting more from organisations; and we're in the early stages of a fourth industrial revolution. Only organisations that develop a supportive culture and systemic approach to continuous innovation will survive.

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Designing Innovation Portfolios for Exploration and Exploitation

data intelligence design insight portfolio management

Designing Innovation Portfolios for Exploration and Exploitation

When it comes to innovation portfolio design and management, it is imperative to recognise the dichotomy in the approaches, skills and metrics required to explore, test and develop new products, services, value propositions and business models; and to scale, optimise and exploit those that already exist within the organisation.

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Evolving Design Thinking for Equitability

design insight shared value & ecosystems value creation

Evolving Design Thinking for Equitability

The great success of design thinking has been to instil, in corporate innovation teams and entrepreneurial start-ups alike, the need to consider the triumvirate of Desirability, Feasibility and Viability. But an additional focus on Equitability will be essential to succeeding in the operating environment of the future.

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Creating Shared Value through Social Purpose

business models & platforms culture & capability shared value & ecosystems

Creating Shared Value through Social Purpose

Much has been written about the need to review the capitalist models and the need to shift to ‘profit with purpose’ models that create ‘shared value’. Yet the rationale for creating shared value (CSV) is sometimes poorly understood, and it's important to distinguish it from corporate social responsibility (CSR).

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